For a list of Frequently Asked Questions, please visit our FAQ page.
To current customers: If you have received a notification from the carrier (i.e. your local post office, UPS, or DHL) that they were unable to deliver the package to you at the first attempt, please contact them to arrange for a re-delivery.
If your order contains 3 or more pairs, signature upon delivery is required.
When you place an order, you will have the option to choose your shipping carrier and method. The estimate is showing estimated transit time from the time the package leaves our warehouse, it does not include additional 1-2 business days handling time. The delivery date is an estimate only and is not a guarantee, and it does not include additional handling time we need to process your order.
Please note that we do not ship or deliver on weekends and US federal holidays. If in doubt, please email us at firstname.lastname@example.org.
The shipping rates are weight-based. The weight of any item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
To get estimated rates and delivery times (from shipping date), please add your selection to your shopping cart and enter your mailing address. Please note that the quoted delivery times are not a guarantee, and may vary based on your location.
Bella Belle is not responsible for any lost or stolen packages so please be sure your address is a valid and secure address.
DOMESTIC ORDERS (WITHIN THE UNITED STATES)
Unless otherwise noted, we ship our items within 1-5 business days of cleared payment during business days. Domestic orders will be shipped with tracking numbers and delivery confirmation but without insurance.
Expedited Shipping: We offer expedited shipping via UPS Next Day Air and 2nd Day Air. Please allow at least 1 day of handling, and 2 days of transit for your package to reach your destination.
INTERNATIONAL ORDERS (INCLUDES CANADA)
We ship worldwide (yay!!). We can ship to virtually any address in the world. Note that there are restrictions in some countries, and some footwear cannot be shipped to international destinations. Unless otherwise noted, we ship our items within 1-5 business days of cleared payment during business days.
We offer a free standard shipping option to the UK, Canada, Germany, and Australia. Delivery time depends widely on the shipping method, destination country, and its customs regulation. We offer the following shipping method(s) depending on your country:
- USPS First Class Mail with no insurance and partial tracking only. This usually takes 1-6 weeks on average but it differs widely depending on your country. Our free standard shipping to Canada is shipped via USPS.
- DHL or UPS Worldwide comes with tracking but no insurance. This usually takes 3-9 business days on average but it differs widely depending on your country. Our free standard shipping to the UK, Germany, and Australia is shipped via UPS.
FRAIS DE DOUANE
Depending on your countries, some packages may be subjected to additional customs fees which the buyers are responsible for. Please be reminded we are not responsible for any additional customs charges that your package may be subjected to. Therefore, we encourage you to check your country's import fees regulations. The shipping charges of your purchase only cover the postage cost; IT DOES NOT COVER ANY ADDITIONAL CUSTOMS DUTY. We do not mark our items as gifts so we kindly ask buyers not to request this from us.
We do not recommend refusing the package, as your package may be considered abandoned if not paid for. Abandoned packages will not be returned to Bella Belle, and, therefore, are not eligible for a return/exchange. If you refuse a package and, in the rare case that we receive it back, you will be charged a package refusal fee of $60. Please note that this charge is only to help cover the partial costs associated with the package refusal fee from the shipping carrier.