よくある質問
サイズについてのガイドライン
注文するサイズはどのように決めたらよいですか?

自分の靴や足を測定して、そのサイズで注文してもいいですか?
2つのサイズの中間がちょうどいいのですが、どちらのサイズを購入したらいいですか?
足の幅が広いのですがおすすめの靴はありますか?
靴について
What shoes to wear for an outdoor wedding?
For the outdoor and uneven terrain (garden, beach, backyard and etc), you'll want something that gives you stability. Opt for our comfortable wedding flats, jeweled wedding sandals or ブロックヒール!
You can also wear ハイヒール and ローヒール for an outdoor wedding. We recommend adding a heel stopper so you don't have to worry about sinking in grass. Bonus: add a shoe grip for extra friction!
What payment methods do you accept?
We accept Visa, Mastercard, Amex, Union Pay, Alipay, Wechat Pay, Paypal and Afterpay.
靴をいつ購入したら良いですか?
靴の履き心地は良いですか?
靴はどのようにお手入れしたらよいですか?
私たち#プレ花嫁への一番のアドバイスは何ですか?
どのようなサイズがありますか?
カスタムはできますか?
ヒール高さは変えられますか?
在庫切れの商品について
私の欲しいサイズが在庫切れです。絶対欲しいんです!どうしたらいいですか?
販売店所在地
どこで靴を実際に試着できますか?
配送方法
国外に発送できますか?
Do you ship on weekends/holidays?
We do not ship out on weekends or US federal holidays. If you place an order on one of these days, your order will ship out on the next business day at the earliest.
配送料はどのくらいですか?
配送期間はどのくらいですか?
注文した商品を追跡できますか?
配送、配達に関するよくある質問
荷物が配達されましたという通知を受け取りましたが、荷物を受け取っていません。
荷物の配達ができませんでしたという通知を受け取りました。
商品が届かない場合はどうしたら良いですか?
返品または交換
Can I return or exchange my order?
We want you to love your shoes. If they don't fit great, we are happy to offer returns or exchanges under the following conditions.
Please check out more details in our Store Policy section
Returns:
You may return new, unworn shoes in the original packaging and condition within 30 days of purchase for exchange or a full refund minus shipping fee.
Exchanges:
US Customers:
Please allow 2-3 weeks for them to be processed after you have sent the item back. We offer free standard domestic shipping to send the second pair to you, but do not cover the shipping back to our warehouse.
International Customers:
Please allow 2 weeks of processing after we receive the shoes back at our warehouse. International shipping fees and duties that may be imposed by your country are borne by customers.
IMPORTANT NOTE: Shoes must be in their original condition and packaging with no signs of wear.
Please complete the Return Form enclosed in the package and return it with the shoes to ensure speedy processing. For exchanges, please indicate the new style and size you would like to exchange them to. Apologies, we do not cover the shipping cost back to us, unless we made a mistake on the first shipment. Please obtain a tracking service for the packages shipped back to us for your reference.
Should I keep or exchange my shoes?
If it fits big:
Can you fit more than 1 finger? If yes, exchange to a smaller size.
Can you fit more than 1 finger? If no, add a heel liner or heel pad
Note: You don't want your shoes to fit too snugly because your feet will swell by the end of the night.
If it fits tight:
Try again in the evening. If it feels tighter, exchange to a bigger size.
If it feels the same, wear thick socks to stretch the shoes.
If the slingback keeps sliding down:
Add a heel liner at the toe area.
Need more help? Email us at contact@bellabelleshoes.com for a sizing consultation.