返品規則

Bella Belle returns page

For a list of Frequently Asked Questions, please visit our FAQ page.  

Should I keep or exchange my shoes? 

If it fits big:
Can you fit more than 1 finger? If yes, exchange to a smaller size.
Can you fit more than 1 finger? If no, add a heel liner or heel pad
Note: You don't want your shoes to fit too snugly because your feet will swell by the end of the night.

If it fits tight:
Try again in the evening. If it feels tighter, exchange to a bigger size.
If it feels the same, wear thick socks to stretch the shoes.


If the slingback keeps sliding down: 

Add a heel liner at the toe area. Need more help? Email us at contact@bellabelleshoes.com for a sizing consultation. 

あなたにぴったり合うようにすることは私たちにとって重要です。完全な返品と交換の方針については、以下をご覧ください。

EXCHANGES & RETURNS:

Unless specified in the listing, you may return any new, unworn shoes in their original packaging within 30 days of delivery receipt for exchange or refund. This means the shoes must be received back to our facility within 30 days of the order being delivered to you. Shoes must be in their original condition and packaging with no signs of wear.  We advise our customers to try on shoes on carpeted areas to prevent accidental damage.  If shoes are returned with signs of wear (e.g., scuff marks, toe stains, sole indentations, etc.), we will not be able to process the exchange / return. Items offered at 30% or more discount are final sale and eligible for exchange or store credit only. Gifts cards are non-refundable

Refer to the return form that is enclosed in your package and head over to our return portal to receive an authorized return packing slip. Please include the packing slip inside the package so that we can accurately process your exchange / return. Please allow 2-3 weeks for exchanges / returns to be processed after you have sent the item back. In many cases, you will receive a refund more quickly.  It may take longer for international orders due to shipping time. We will notify you via email of your refund or exchange tracking number once we've received and processed the item. You can email us at contact@bellabelleshoes.com if you have any questions about the exchange / return process.

交換靴が緊急に必要な場合は、新しい2を配置する方が速いことがよくあります。nd order and then send your original order back as a return following the return policy. Please be advised that the return portal may not show applied discount codes in the estimate. However, refunds and exchange price differences will be issued with discount codes applied.

サードパーティの小売業者を通じて行われた注文については、小売業者にお問い合わせください。

Bella Belleは、当社の条件を満たさない交換または返品を拒否する権利を留保します。拒否された靴は、登録されている郵送先住所に返送されます。購入することにより、あなたは私たちの店の方針に従うことに同意します。

 

HOW TO SEND: 

For US customers, we offer free standard shipping to ship the exchange to you. Return shipping costs are not included. You can purchase a USPS shipping label through our return portal, or use your preferred shipping method.

International customers are responsible for all shipping costs, including shipping the exchange shoes to you. We'll cover the return shipping costs if the return is a result of our error (you received an incorrect or defective item). If you received an item you believe is defective, please email us at contact@bellabelleshoes.com with a photo of the shoes so that we can assist you further.

 

手数料の復元

Returns of 3 or more items are subject to a restocking fee of $12/pair. Purchases made using our store gift card / gift certificates are only eligible for exchange of equal value.

 

通関料

海外のお客さまは通関手数料の対象となる場合があります。Bella Belleは税金を請求しておりませんが、お住まいの国で配送中に追加の関税や税金が課される場合があります。返品する場合は、税金の返還を受けるためにお住まいの国の税関に連絡してください。通関手数料の支払いを拒否した場合は、商品が放棄され手元に届かなくなる可能性があります。拒否および放棄された商品は返品の対象外です。返品フォームの記載内容に従った場合に限り返品を受け付けます。