Store Policy

RETURNS:

Customers within the United States and Canada:

Unless specified in the listing, you may return new, unworn shoes in their original packaging within 30 days of purchase for exchange or a full refund minus  shipping fee Bella Belle has incurred to ship the shoes.  This means the shoes must be received by us within 30 days after purchase.  Shoes must be in their original condition and packaging with no signs of wear.  We advise our customers to try on shoes on carpeted areas to prevent scuffing.  If the shoes are returned with scuff marks, signs of wear, toe marks,  scuffed soles, we will not be able to process the return / exchange.  Customers are responsible for all exchange and return postage fees.  We'll pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).  All custom items are final sale.  Some items are final sale and eligible for exchange only.  These items are identified in the product listings.  Items offered at 30% or more discount are final. Returns containing 3 or more items in one invoice are subject to restocking fee of $12/pair.  Purchases made using our store gift card / gift certificates are only eligible for exchange of equal value.  We do not make any exceptions for anyone, and by making a purchase, you agree to abide to our store policies.    

Customers outside the United States and Canada

You may return new, unworn shoes for store credit or exchange only.  Shoes must be in their original condition and packaging with no signs of wear.  We advise our customers to try on shoes on carpeted area to prevent scuffing. If shoes are returned with scuff marks, signs of wear, toe marks, we will not be able to process the return / exchange. Customers are responsible for all postage fees.  We'll pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).  All custom items are final sale.  Items offered at 30% or more are final.  Purchases made using our store gift card / gift certificates are only eligible for exchange of equal value. We do not make any exceptions for anyone, and by making a purchase, you agree to abide to our store policies.  

You should expect to receive your refund within four weeks of giving your package to the return shipper.  However, in many cases you will receive a refund more quickly.   This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply fill out the return form that is enclosed with your purchase, or contact us at contact@bellabelleshoes.com to start your return process.  We'll notify you via e-mail of your refund once we've received and processed the returned item. 

 

SHIPPING

When you place an order, you will have the option to choose your shipping carrier and method.  The estimate is showing estimated transit time from the time the package leaves our warehouse, it does not include additional 1-3 days handling time.  The delivery date is an estimate only and is not a guarantee, and it does not include additional handling time we need to process your order.

The shipping rates are weight-based.  The weight of any item can be found on its detail page.  To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Here are the estimated rates and delivery times (from shipping date) for your reference.  This rate might change without notice, depending on shipping carrier rates schedule. 

Bella Belle is not responsible for any lost or stolen packages so please be sure your address is a valid and secure address.  


DOMESTIC ORDERS (WITHIN THE UNITED STATES)

Unless otherwise noted, we ship our items within 1-5 business days of cleared payment during business days.  Domestic orders will be shipped with tracking numbers and delivery confirmation but without insurance. 

Expedited Shipping:  We offer expedited shipping via USPS Priority Express Mail.  Please allow at least 1 day of handling, and 2 days of transit for your package to reach your destination.  

 


INTERNATIONAL ORDERS (INCLUDES CANADA)

We ship worldwide (yay!!). We can ship to virtually any address in the world.  Note that there are restrictions in some countries, and some footwear cannot be shipped to international destinations. Unless otherwise noted, we ship our items within 1-5 business days of cleared payment during business days.

Delivery time depends widely on the shipping method, destination country, and its customs regulation.  We offer the following shipping method(s) depending on your country:


CUSTOMS FEES

Depending on your countries, some packages may be subjected to additional customs fees which the buyers are responsible for. Please be reminded we are not responsible for any additional customs charges that your package may be subjected to. Therefore, we encourage you to check your country's import fees regulations. The shipping charges of your purchase only cover the postage cost; IT DOES NOT COVER ANY ADDITIONAL CUSTOMS DUTY. We do not mark our items as gifts so we kindly ask buyers not to request this from us.