What's your top advice for us #bridetobe ?
Don't wait till the last minute and always stay true to yourself! If you need any styling or sizing advice, don't hesitate to email us at email@example.com.
Are the shoes comfortable?
We strive to make high quality and comfortable shoes, so all of our styles have extra padding for all day comfort. Our mesh styles are also more comfortable for wide feet as the material has more give.
What size ranges do you offer?
Generally, our shoe size ranges from 5-10 US size. There are some styles that start at size 6 US, and some up to size 11 US. Unfortunately, we do not offer sizes below 5 or above 11 US. Please consult the product detail page for the sizes offered in the style you are interested in. When in doubt, please email us at firstname.lastname@example.org.
Do you offer customization for shoes?
Unfortunately not at the moment, but we might do so in the future.
Can I change the heel height?
Unfortunately no. However, we do offer some styles in different heel heights. Drop us an email to express interest, please. We love listening to your feedback and may offer your desired heel height if there is enough interest. :)
How do I determine what size to order?
Each style's fit is listed in its product description section. If an item is stated as true to size, order your usual dress shoe size. If an item is larger than marked, please size down. If your feet is wide, we suggest going up half a size for comfort. The styles made from mesh are more flexible and can accommodate wider feet.
For our lovely international customers, please refer to the size conversion chart below.
My size is showing as out-of-stock. I must have them! What can I do?
The best way to be alerted immediately when your style/size is back in stock is by signing up in the "Email Me When Available" feature, located on the left side of each product page. You will get a notification as soon as the item is available.
Where can I try on your shoes in person?
We have select retailers all over the world! For a list of our beloved retailers, click HERE. If you don't see your city/country in the list, don't worry, we're always working to get our shoes to a store near you.
Do you ship worldwide?
Yes! We ship to anywhere in the world that major shipping companies deliver.
How much does shipping cost?
It's on us for US orders! For international customers, it varies depending on the shipping method that you decide. The available shipping options with their rates will appear during check-out.
For international customers, please note that any custom fees or VAT imposed by your country will be additional and are the responsibility of the customers. You will receive a bill from your country's customs office when the package arrives in your country and before the package can be delivered to you.
How long does shipping usually take?
If you're located in the US, you should be able to get your order within 1 week. For international orders, it typically takes 2-3 weeks to arrive. It all depends on your location and shipping choice.
What should I do if I did not receive my order?
If you have not received your order after 3 weeks, please email us at email@example.com.
For international customers, please check the tracking code provided to you via email to see if your package has been held at customs. You may need to pay custom fees or VAT imposed by your country on imported goods before the package can be delivered to you.
How do I track my order?
You'll receive an email the minute your order is shipped with a tracking code. We'll also email you if there are any updates/changes to your order.
I received a notification of failed delivery attempt of my order. What should I do?
Please contact the carrier (i.e. your local post office, UPS, or DHL) to arrange for a re-delivery. Many of them will automatically attempt another delivery the next business day. Track the package online to see its progression.
Can I return or exchange my order?
We want you to love your shoes. If they don't fit great, we are happy to offer returns or exchanges under the following conditions.
Please check out more details in our Store Policy section.
For US customers, you may return new, unworn shoes in the original packaging and condition within 30 days of purchase for exchange or a full refund minus shipping fee.
For international customers, you may return new, unworn shoes in the original packaging and condition for store credit or exchange only.
Please allow 2-3 weeks for them to be processed after you have sent the item back. We offer free standard domestic shipping to send the second pair to you, but do not cover the shipping back to our warehouse.
Please allow 2 weeks of processing after we receive the shoes back at our warehouse. International shipping fees and duties that may be imposed by your country are borne by customers.
IMPORTANT NOTE: Shoes must be in their original condition and packaging with no signs of wear.
Custom-Order Styles - The Annalise series, Layla and Mariposa are custom-orders and, therefore, are not refundable.
Please complete the Return Form enclosed in the package and return it with the shoes to ensure speedy processing. For exchanges, please indicate the new style and size you would like to exchange them to. Apologies, we do not cover the shipping cost back to us, unless we made a mistake on the first shipment. Please obtain a tracking service for the packages shipped back to us for your reference.