FAQ

Are the shoes comfortable? 

We strive to make high quality and comfortable shoes, so all of our styles have extra padding for all day comfort. 

 

What's your top advice for us #bridetobe ?

Don't wait till the last minute and always stay true to yourself! If you need any styling or sizing advice, don't hesitate to email us at contact@bellabelleshoes.com

 

Do you ship worldwide?

Yes! We ship to anywhere in the world that major shipping companies deliver. 

 

Do you offer free shipping?
Yes, only for domestic US orders. 

 

Can I return or exchange my order?

For US customers, you may return new, unworn shoes in the original packaging and condition within 30 days of purchase for exchange or a full refund minus shipping fee. 

For international customers, you may return new, unworn shoes in the original packaging and condition for store credit or exchange only.

IMPORTANT NOTE: Shoes must be in their original condition and packaging with no signs of wear.

 

How do I track my order?

You'll receive an email the minute your order is shipped with a tracking code. We'll also email you if there are any updates/changes to your order. 

 

Where can I try on your shoes in person?

We have select retailers all over the world! For a list of our beloved retailers, click HERE. If you don't see your city/country in the list, don't worry, we're always working to get our shoes to a store near you. 

 

How much does shipping cost?

It's on us for US orders! For international customers, it varies depending on the shipping method that you decide. The available shipping options with their rates will appear during check-out.

 

How long does shipping usually take?

If you're located in the US, you should be able to get your order within 1 week. For international orders, it typically takes 2-3 weeks to arrive. It all depends on your location and shipping choice. 

 

What should I do if I did not receive my order?

If you have not received your order within 3 weeks, please email us at contact@bellabelleshoes.com

 

Do you offer customization for shoes?
Unfortunately not at the moment, but we might do so in the future.