For a list of Frequently Asked Questions, please visit our FAQ page.
Should I keep or exchange my shoes?
If it fits big:
Can you fit more than 1 finger? If yes, exchange to a smaller size.
Can you fit more than 1 finger? If no, add a heel liner or heel pad
Note: You don't want your shoes to fit too snugly because your feet will swell by the end of the night.
If it fits tight:
Try again in the evening. If it feels tighter, exchange to a bigger size.
If it feels the same, wear thick socks to stretch the shoes.
If the slingback keeps sliding down:
Add a heel liner at the toe area. Need more help? Email us at firstname.lastname@example.org
Getting you the right fit is important to us. Please see below for the full return and exchange policy.
EXCHANGES & RETURNS:
Unless specified in the listing, you may return any new, unworn shoes in their original packaging within 30 days of delivery receipt for exchange or refund. This means the shoes must be received back to our facility within 30 days of the order being delivered to you. Shoes must be in their original condition and packaging with no signs of wear. We advise our customers to try on shoes on carpeted areas to prevent accidental damage. If shoes are returned with signs of wear (e.g., scuff marks, toe stains, sole indentations, etc.), we will not be able to process the exchange / return. Items offered at 30% or more discount are final sale and eligible for exchange or store credit only. Gifts cards are non-refundable
Refer to the return form that is enclosed in your package and head over to our return portal to receive an authorized return packing slip. Please include the packing slip inside the package so that we can accurately process your exchange / return. Please allow 2-3 weeks for exchanges / returns to be processed after you have sent the item back. In many cases, you will receive a refund more quickly. It may take longer for international orders due to shipping time. We will notify you via email of your refund or exchange tracking number once we've received and processed the item. You can email us at email@example.com if you have any questions about the exchange / return process.
If you need your exchange shoes urgently, it is often faster to place a new 2nd order and then send your original order back as a return following the return policy. Please be advised that the return portal may not show applied discount codes in the estimate. However, refunds and exchange price differences will be issued with discount codes applied.
For orders made through a third party retailer, please contact the retailer.
Bella Belle reserves the right to refuse any exchanges or returns that do not meet our conditions. Refused shoes will be sent back to the mailing address on file. By making a purchase, you agree to abide to our store policies.
HOW TO SEND:
For US customers, we offer free standard shipping to ship the exchange to you. Return shipping costs are not included. You can purchase a USPS shipping label through our return portal, or use your preferred shipping method.
International customers are responsible for all shipping costs, including shipping the exchange shoes to you. We'll cover the return shipping costs if the return is a result of our error (you received an incorrect or defective item). If you received an item you believe is defective, please email us at firstname.lastname@example.org with a photo of the shoes so that we can assist you further.
Returns of 3 or more items are subject to a restocking fee of $12/pair. Purchases made using our store gift card / gift certificates are only eligible for exchange of equal value.
International customers may be subject to customs fees. Bella Belle does not charge tax, your country may impose additional duties and taxes during delivery. If you make a return, please reach out to your country’s customs office for tax reimbursement afterward. If you refuse to pay customs fees, the package may be abandoned and become irretrievable. Refused and abandoned packages are not eligible for return. Returns can only be accepted by following the instructions on the return form.